
Facts
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How old does a child have to be to take an at-home HbA1c test?
Children should be at least 2 years old to perform the test at home using our HbA1c kit.How old does a child have to be to take a sample using a finger prick for the test?
Finger prick testing can be used for children ages 2 and upHow quickly should I post my samples after taking a blood sample?
We recommend posting your sample within 24 hours of collection to ensure the most accurate results.Do I need to fast before I take my HbA1c test?
No, fasting is not required before taking the HbA1c test.
What is the best method to get enough blood from your finger for a home test kit?
To get an optimal sample, ensure your hands are warm and hydrated. Gently massage your hand before pricking, and be sure to follow the kit instructions for the best collection method.
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How do I book a test and how does it work?
To order your at-home HbA1c test kit, simply visit our “Get started” page, select the test, and we will send the kit directly to you.When will I receive the HbA1c I have ordered online?
Orders for at-home testing kits typically ship within xxx working days. Delivery time will depend on your location.Can I place an order over the phone?
Unfortunately, we only accept orders through our website for our at-home testing kits.
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Who can I contact if there’s a delay?
If there’s a delay with your order or sample, please contact our customer support team via @firstwellnesstesting.com.Will I get another kit sent to me if I cannot fill up the device correctly?
If you experience any difficulty in collecting the sample, contact us and we will discuss options with you.Will my results ever be delayed?
Results are usually processed within 2 working days after the lab receives your sample. However, delays can occasionally occur due to high demand or issues with the sample quality.
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Capitainer®B 50 is a CE-IVD (IVDR) product registered according to the IVD Regulation (EU) 2017/746. The product is registered with FDA as a Device Class 1. In other regions, where above registrations does not apply, the device is supplied as a research use only (RUO) product for research and non-diagnostic activities. End-users and laboratories are responsible for validating the assay results from Capitainer® products.
